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Experience

2005–Present – ACU Web – Riverside, CA

President

 

 

Boards/Organizations

Riverside Area Rape Crisis Center 

  • Served as President for 2 years and on the board for nearly 10 years

Night For Veterans

  • Served as Secretary, VP of Communications and on several sub-committees

BNI – Riverside TC

  • Served as President, VP and in several other roles

Greater Riverside Chamber Of Commerce

  • Magnolia Business Council
  • Business In Action Executive Committee
  • Chamber Ambassador

 

2003–2005 – devrage – Diamond Bar, CA

Marketing Director

  • Managed Marketing campaigns including, but not limited to, PPC, SEO, Local Networking, Mailers, Cold Calls and eMail Marketing
  • Managed 10 Person Sales Team

2003–2004 – Memory.net -Dana Pointe, CA

Marketing Director

  • Managed Marketing campaigns including, but not limited to, PPC, SEO, Local Networking, Mailers, Cold Calls and eMail Marketing

2002–2003 Axiom Memory Solutions – Lake Forest, CA

Marketing Director

  • Created and maintained company website
  • Oversaw creation of in-house EDI sales system
  • Developed new system for editing Configurator database
  • Created Marketing and Sales Collateral
  • Maintained product information in Configurator database

2001–2002 House on the Moon LLC. – Diamond Bar, CA

Sales Manager/ Founding Partner
· Led Web and Phone based sales campaigns
· Created and worked tightly with Marketing and Sales Collateral
· Researched new markets
· Ran customers through entire sales cycle, as well as maintained post sales relationships

1999–2001 Simple Technology Inc. Santa Ana, CA

Web/Graphic Designer

  • Maintained company web site
  • Built external client extranets
  • Developed graphical content for web
  • Created displays for in store use
  • Designed product literature
  • Managed marketing collateral intranet

Technical Support Representative

  • Supported solid state products including RAM, Compact Flash, Smart Media, and PCMCIA cards Built external client extranets
  • Supported Windows and Macintosh hardware and software

1998 – 1999 Pacific Business Systems (Club Mac / Club PC) – Irvine, CA

Technical Support Manager

  • Promoted to Technical Support Manager in under a year
  • Managed a staff of 15 technical and customer support representatives
  • Oversaw hiring activities for Technical/Customer Support Group
  • As Manager, reduced hold times from 30+ minutes to an average of 5 minutes

Technical Support Representative
· Responsible for support of a product base with over 10,000 items
· Increased customer satisfaction in support services
· Created a technical resources intranet for Technical/Customer Support Group

1997 – 1998 Interplay Santa Ana, CA

Quality Assurance Technician

  • Located programming errors within software titles
  • Eliminated variables that resulted from programming issues
  • Generated software debug lists for programmers
  • Verified and updated debug lists· Assisted in streamlining the reporting and verification process for updating debug lists